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Event FAQ

ADA Information

  • Is ADA camping available?

    All Country Jam campsites are considered to be ADA accessible. Please call 715.839.7500 to review campsite options.  We do not provide transport from your campsite to the festival gate or the seating area.

  • Is ADA seating available?

    Yes. You and (1) escort may sit there. For VIP and Reserve seating, we can remove the chair for your wheelchair. Country Jam provides ADA accessible parking near the festival entrance. We do not provide transport from any gate to the seating area.

  • Where is ADA parking?

    The ADA parking lot is located closest to the ground in the General Parking lot. Plase make sure valid ADA documentation is shown upon arrival. To get there, please follow the Country Highway T festival route to access this lot. More information on directions are located in the Directions & Parking section of the Country Jam website. General Admission ADA parking is $20 for one day and $50 for three days.  VIP Ticket holders park free in this area but must show VIP Ticket upon arrival.

Camping FAQs

  • Are pets allowed?

    No pets are allowed in the Country Jam festival grounds. Service Dogs, as defined by the ADA, are allowed.  Emotional support, companion, comfort, or companion animals are not permitted.

  • Can I drop my Camper off early?

    We would LOVE that!  You can check in and set up your campsite Saturday and Sunday July 13 & 14 between 9:00am and 3:00pm.

  • Can I get my camper pumped out?

    Camper pump out service can be arranged for $50 through Cesspool Cleaners (715.577.9740)

  • Can I have a fire at my campsite?

    Campfires are only allowed if contained in a fire-ring. FIRE RINGS ARE NOT PROVIDED YOU MUST BRING YOUR OWN.
    Changes will be made to this policy to comply with any burning ban that is in effect. Burning restrictions can change daily and will be enforced. No tiki torches or other open flames are allowed in the campgrounds.

  • Can I have a pool at my campsite?

    Yes, however pools cannot exceed 6'x6' and must be placed within the dimensions of your campsite. Please note that there will not be a service to fill your pool. 

  • Can I have more than one vehicle at my campsite?

    Only one vehicle may be parked at a campsite under any circumstances, due to traffic and safety concerns. Any additional vehicles must purchase an Extra Vehicle Pass and will be parked in an overflow parking area. If your sleeping unit has a steering wheel (RV's), that is not considered your vehicle so in this instance you are allowed an "additional" vehicle to be parked at your campsite. 

  • Can I purchase a campsite at the gate?

    Yes, but campsites are limited, and it is best to purchase them before the festival. The campgrounds may be sold out prior to the festival. There is no entry into the campgrounds without a camp access wristband under any circumstances.

  • Can I walk to and from the campground to the festival?

    You bet!  Our new location's campground is adjacent to the festival site and you can walk.

  • How many people can camp at my campsite?

    Each campsite is limited to a maximum of six people. You are allowed one sleeping unit and one driving unit per site. Camp access passes must be presented for each person at check-in and a vehicle sticker will be issued to the vehicle and must be displayed in window. 

  • Is ADA camping available?

    All Country Jam campsites are considered to be ADA accessible. Please call 715.839.7500 to review campsite options.  We do not provide transport from your campsite to the festival gate or the seating area.

  • Is there a quiet time?

    The campground has a 2am-8am quiet time that will be enforced. No generators or amplified music permitted between 2am and 8am.

  • Is there water service available and who should I contact?

    Water fill up is available from Cesspool Cleaners and will be delivered upon request for $50. Please text 715-577-9740 for service.

  • What can I bring into the campgrounds?

    No Kegs or BORGS.
    You may bring cans, but please dispose of them in a separate recycling bag.
    Please limit glass.
    No weapons or fireworks are allowed and will be confiscated immediately.

  • What is a Camp Acesss Pass and who needs one?

    Everyone that ENTERS the campground must have purchased a Camp Access Pass.  Your campsite is the 'real estate' and the Camp Access pass is the admission to the campground.  They are available online or at the gate. Prices will increase at the gate, so purchase them early and save.  When purchasing online, click the 'Camping Add-Ons' tab and scroll down. Everyone at your campsite (even if just visiting) must have a Camp Access Pass and a festival admission wristband.

  • What size is my campsite?

    Campsites are 20' X 40' (except Premier). Allow for room to level your camper and slide outs/awnings on your site. 

  • When can I check-in to my campsite?

    Check-in times are as follows:

    Saturday, July 13th - 9am – 3pm
    Sunday, July 14th - 9am – 3pm
    Wednesday, July 17th - 9:00 am - 11:00 pm
    Thursday, July 18th - 9:00 am - 11:00 pm
    Friday, July 19th - 7:00 am - 9:00 pm
    Saturday, July 20th -7:00 am - 9:00 pm

    If you are NOT in line by the closing time listed, you will be asked to park overnight in the Country Jam USA main Parking lot.  *All campers and patrons must be out of the campground by 12:00 pm on Sunday, July 23rd

  • When is the shower building open?

    The showers are open from 6am-10pm daily. They will be closed from noon-2pm and 5pm-7pm for cleaning.

  • Where can I dump my RV wastewater?

    Eau Claire Wastewater Treatment Plant
    1000 Ferry St.
    Eau Claire, WI 54703
    715.839.6117

    Hours: May-October 7am-2:30pm
    Rinse water available
    Cost: Free

General FAQs

  • Am I allowed to bring in my breast pump during the festival?

    Yes, you are allowed to bring a breast pump onto the grounds. Please keep in mind that security will most likely search your belongings more extensivly than most others upon arrival. There will also be a dedicated area to pump near our medical tent for extra privacy.

  • Are carry-ins allowed at the festival?

    You are not allowed to carry-in outside food or beverages into the festival grounds at Country Jam USA. You are encouraged to bring an EMPTY mug/water bottle to fill at one of our FREE water stations throughout the day at the festival. All bags are subject to search at any time. Please see the event bag policy for approved bag sizes. Any items confiscated by security will not be returned.

  • Are pets allowed?

    No pets are allowed in the Country Jam festival grounds. Service Dogs, as defined by the ADA, are allowed.  Emotional support, companion, comfort, or companion animals are not permitted.

  • Can a 3-day General Admission wristband be split?

    3-day GA passes can only be redeemed by 1 person. You will turn your printed ticket in at the gates and receive a wristband for the entire Country Jam festival. Lost or broken wristbands will not be replaced. Note: You can purchase a 1-day ticket for individuals who want to attend only one or two days of Jam.

  • Can I bring a chair?

    You may bring a lawn chair without the bag for general admission seating. There will be designated areas for General Admission attendees with chairs. Country Jam is not responsible for chairs or other items that are lost or stolen during the festival. If you leave your property unattended it may get moved by others. Leaving property behind does not reserve a location on the festival grounds. Chairs cannot be brought into the Party Pit, which is standing room only. Chairs are provided in the VIP & Reserve seating areas meaning no outside chairs will be allowed in these areas.


  • Can I get a refund on my tickets?

    All purchases made through Country Jam USA are final. There are no refunds or exchanges. No exceptions will be made to this policy.

  • Can I purchase tickets at the festival?

    Yes, all tickets will be available for purchase at the gates using cash or credit card. VIP and Reserved seating is limited to availability of seats. You may also upgrade a ticket to VIP or Reserved seating at any time, and will be charged a fee according to what upgrade package you are requesting. Add-on items like Superfan Passes, Overflow Vehicle passes and Camp Access passes are available are the gates as well.

  • Can I take pictures?

    Yes, you may take pictures with your phone's camera, but no selfie sticks or professional photography equipment are allowed. You will need to follow the Security Staff’s instructions on where to stand. You are not allowed into restricted areas to take pictures. No video recording is allowed.

  • Can I upgrade my ticket?

    Yes, if seats are available. You may also upgrade your 1-day ticket to a 3-day pass. Upgrade prices are based on the price of the ticket you wish to purchase minus the value of your current ticket. Upgrades can be done at the gate or by calling our office in advance at 715-839-7500.

  • Do bags get checked when walking in?

    Everyone and their belongings are subject to search upon entry and at any time while on the music festival grounds.

  • How do I get the lowest priced tickets?

    We suggest purchasing tickets, passes, and add-ons early in the year, because prices increase as the festival gets closer. Gate pricing typically starts a week or two prior to the event. Prices may increase at any time. Pay attention to social media for contests, promotional events, and giveaways.

  • How much is daily parking?

    General Parking is $20 per day or $50 for 3 days to park your vehicle in general parking. Parking can be purchased at the event only. Offsite parking is available with shuttle service to the festival gates.

  • Is smoking allowed?

    Although smoking is allowed, please be considerate of the people around you. Security may ask you to refrain from smoking if it bothers those around you. You MUST follow the Security Staff’s instructions– which may include not smoking in your seat.

  • My wristband was damaged, what do I do?

    If your wristband is lost, damaged, or pulled too tight you will need to visit customer service at the Main Gate or VIP Gate. If your wristband has become too tight, allow staff at the gate to cut it off, DO NOT remove it yourself.

  • What age do you have to be to go to Jam?

    The festival is for all ages. Ages 4 and under are free in General Admission with paid adult tickets. Every guest in VIP and Reserved seats must purchase a seat/ticket, regardless of age. 

  • What can I bring into the festival with me?

    Jam has a CLEAR BAG policy. Please review the size limits for non-clear bags listed under bag policy. Jam is an outdoor music festival. The event is rain or shine, so you may want to bring a jacket or sunscreen. NO UMBRELLAS of any size are allowed. NO food or beverage CARRY-INS are allowed. You can bring in an empty plastic container to be filled with water inside the gates. You may also bring a compact/"point-and-shoot" camera (no detachable lenses); however, NO VIDEO recording is allowed. NO PETS are allowed. All carry-ins will be subject to search by Jam Security at any time.

  • What is the bag policy?

  • What is the easiest way to get to the festival?

    We provide several local shuttle routes from different Eau Claire, Menomonie, and Chippewa Falls Hotels as well as 2 Eau Claire general pickup locations. You can purchase a 1-day pass for $20 or a 3-day pass for $50. Please refer to the Shuttle Schedule tab on our website for further information. A list of all pickup locations will be available there as well. Our shuttle service is very convenient and will allow you to park away from festival traffic, and be dropped off at the festival gate without any hassle.

    We strongly recomend our Shuttle Service to and from Country Jam as it is the safest, quickest, and most convenient way to arrive at our festival site. If you are driving yourself, single day and 3-day parking is also available. Due to high festival traffic, please prepare to arrive early as wait times can be more than expected. Please refer to the Directions & Parking tab on our website for the best way to arrive at Country Jam.

  • What time do the gates open?

    The gates will open at 1:00 pm each day.

  • When will the line-up be updated?

    The lineup is updated as soon as we sign an artist to perform and are approved to release the information. We are typically able to announce many of the artists each fall. Times and artists are subject to change.

  • Where can I purchase Jam tickets?

    You can order tickets online 24/7, or stop by the Eau Claire Event District / Country Jam office during business hours at 5775 20th Ave, Eau Claire, WI 54703. You can also order tickets over the phone by calling 715-839-7500.

Hotels & Motels

  • How do I get to the festival from my hotel?

    Hotel shuttles are available to bring you directly to the festival grounds.  More information can be found on the shuttle page.

  • I’d rather not camp. Do I have any other options?

    There are plenty of hotels in the Eau Claire and surrounding area. See our hotel list for Country Jam's recommended hotels. We also offer a shuttle service to and from our recommended hotels. Other hotels are available, but please be aware that Shuttle Routes are final and will only pickup from recommended hotels. Be sure to book early as most hotels sell out prior to the festival.

Ticket FAQs

  • Can I get a refund on my tickets?

    All purchases made through Country Jam USA are final. There are no refunds or exchanges. No exceptions will be made to this policy.

  • Can I purchase tickets at the festival?

    Yes, all tickets will be available for purchase at the gates using cash or credit card. VIP and Reserved seating is limited to availability of seats. You may also upgrade a ticket to VIP or Reserved seating at any time, and will be charged a fee according to what upgrade package you are requesting. Add-on items like Superfan Passes, Overflow Vehicle passes and Camp Access passes are available at the gates as well.

  • Can my VIP seat be used by different people on different days?

    If you select to ‘split’ your ticket when you order it, separate tickets for each day of the event will be sent to you and when scanned at the gate, you will receive a new wristband each day of the festival. If you are unable to go one of the days, you can give your wristband to someone else to go in your place. There is a $25 charge that will be incurred when selecting to split your VIP ticket. Please note that splitting your ticket can only be done at the time of purchase. There will be no exceptions to splitting your VIP ticket after the purchase has been completed.

  • Do I need a special pass to park in the VIP parking area?

    No, all you need to do is show the parking attendant your VIP ticket. Note, there is NOT ADA parking in the VIP parking lot. Please follow signage posted on festival grounds for further location of the ADA parking lot. For more extensive directions to any parking lot, please visit the Directions & Parking tab located on our website.

  • How do I get great Jam seats for next year?

    You can purchase your VIP or Reserved seats for the next festival at Advanced Sales which is located next to the Merchandise Tent. The earlier you purchase/renew your seats, the better your chances of upgrading to new seats if you desire. The renewal period is during the festival and one week following. Seats that are not renewed will be released for sale to others.

  • What if I experience other problems?

    If you have other questions or concerns, please contact us at 715-839-7500 or email your concerns to info@countryjamwi.com for assistance.

  • What is included with my Reserved seat ticket?

    Your Reserved seat ticket includes your assigned seat in front of General Admission. Country Jam provides you the chair.

  • What is included with my VIP ticket?

    Outside of the BEST seats that we have, your VIP ticket includes VIP parking, and all food and beverage in the VIP hospitality area. Oh, and flush toilets– VERY important!

  • What kind of food do they have in VIP?

    They have a variety of food available and a nightly buffet is also served.

  • When will my ticket be sent out?

    Your tickets will be delivered to you via email shortly after completing your order.  Please check your SPAM folder if you don't see them.  The email will be addressed from Afton Tickets. 

Vendor FAQs

  • Where can I find information about vendors?

    Please visit our vendor page for the most up-to-date information regarding all food and hardgood vendor inquiries including the application process.