Event FAQ

ADA Information

  • ADA parking customers

    The ADA parking is in general admission parking lot. All General Admission and VIP ticket holders that would like to take the shuttle need to park in the ADA parking area. Identify yourself to the parking lot attendant and they will guide you to the parking location.
  • ADA VIP parking

    THE VIP PARKING LOT does NOT have ADA parking. The ADA parking is in the general admission parking lot. VIP ticket holders should identify themselves and the parking attendant will guide you to the parking location and shuttle.
  • Is ADA camping available?

    All Country Jam campsites are considered to be ADA accessible. Country Jam provides ADA accessible parking and a shuttle ride from the campgrounds to the festival grounds, we do not provide transport from your campsite to the shuttle or from any festival gate to the seating area.
  • Is ADA seating available?

    Yes, in General Admission behind Reserved Seating Section A. You and (1) escort may sit there. For VIP and Reserve seating, we can remove the chair for your wheelchair. Country Jam provides ADA accessible parking and a shuttle ride to the festival entrance from the parking lot. We do not provide transport from any gate to the seating area.
  • Is there ADA Parking for VIP customers?

    If you require ADA Parking and you have VIP tickets and would like to take the shuttle up and down the hill you need to park in the ADA parking area. The ADA parking is in general admission parking lot.

Camping FAQs

  • Are pets allowed?

    There are NO PETS allowed on the event grounds, in the campgrounds or in the vendor camping area. Please make outside arrangements for your pet while attending our festival.
  • Can I have a fire at my campsite?

    Campfires are only allowed if contained in a fire-ring. Changes will be made to this policy to comply with any burning ban that is in effect. Burning restrictions can change daily and will be enforced. No tiki torches or other open flames are allowed in the campgrounds.
  • Can I have a pool at my campsite?

    Yes, however pools cannot exceed 6'x6' and must be placed within the dimensions of your campsite. You can request a fill at cost from the water truck that services the campgrounds.
  • Can I have more than one vehicle at my campsite?

    Only one vehicle may be parked at a campsite under any circumstances, due to traffic and safety concerns. Any additional vehicles must purchase an Additional Vehicle Pass and will be parked in an off-site, overflow parking area. Shuttles will run back and forth between the campgrounds and this overflow parking lot periodically throughout the day. If your sleeping unit has a steering wheel (RV's), that counts as your one vehicle.
  • Can I purchase a campsite at the gate?

    Yes, but campsites are limited, and it is best to purchase them before the festival. The campgrounds may be sold out prior to the festival. There is no entry into the campgrounds without a camp access wristband under any circumstances.
  • Do I need a different pass to get to my campsite?

    Yes, in addition to your festival admission wristband you will need to purchase a camp access pass for each person in the campground. They are available through the Jam office, on our website, or at the gates. Everyone at your campsite (even if just visiting) must have a camp access pass and a festival admission wristband.
  • How many people can camp at my campsite?

    Each campsite is limited to a maximum of six people. You are allowed one sleeping unit and one driving unit per site. Camp access passes must be presented for each person at check-in and a vehicle sticker will be issued to the vehicle and must be displayed in window. If your sleeping unit has a steering wheel, that is considered your sleeping unit and driving unit.
  • How often do the campground shuttles run?

    The campground shuttles pick-up at the entrance of the campgrounds. They start running to and from the festival grounds 1 hour before gates open until the festival grounds are cleared after the last show. The shuttles run approximately every twenty minutes.
  • Is ADA camping available?

    All Country Jam campsites are considered to be ADA accessible. Country Jam provides ADA accessible parking and a shuttle ride from the campgrounds to the festival grounds, we do not provide transport from your campsite to the shuttle or from any festival gate to the seating area.
  • What can I bring into the campgrounds?

    NO GLASS is allowed in the campgrounds. You may bring cans, but please dispose of them in a separate recycling bag. No weapons or fireworks are allowed and will be confiscated immediately.
  • What size is my campsite?

    The size of our campsites vary greatly. When ordering your campsite please note the size limits and use restrictions for Camper or Tent. Allow for room to level your camper and slide outs/awnings in your site. All sites that indicate TENT have trees in them and will not accommodate a camper. If your camper does not fit on your campsite you will be moved as to not impact others around your site. There may be an additional charge.
  • When can I check-in to my campsite?

    Check-in times are as follows:

    Wednesday, July 15th - 9:00 am - 11:00 pm
    Thursday, July 16th - 9:00 am - 11:00 pm
    Friday, July 17th - 7:00 am - 9:00 pm
    Saturday, July 18th -7:00 am - 9:00 pm
    If you are NOT in line by the closing time listed, you will be asked to park overnight in the Country Jam USA main Parking lot located at 3443 Crescent Ave. We do not allow parking on Eagle Lane overnight. *All campers and patrons must be out of the campground by 10:00 am on Sunday, July 19th, 2020.
  • When is the shower building open?

    The showers are open from 6am-10pm daily. They will be closed from noon-2pm and 5pm-7pm for cleaning.
  • Who can I call about camper water services?

    Water service for your camper is handled during the festival. Information for water service will be available at the campground office. Hook-ups are not available in the campgrounds. Arrangements can be made directly with the vendor.

General FAQs

  • Are carry-ins allowed at the festival?

    You are not allowed to carry-in outside food or beverages into the festival grounds at Country Jam USA. You are encouraged to bring an EMPTY mug/water bottle to fill at one of our FREE water stations throughout the day at the festival. All bags are subject to search at any time. Any items confiscated by security will not be returned.
  • Are pets allowed?

    There are NO PETS allowed on the event grounds, in the campgrounds or in the vendor camping area. Please make outside arrangements for your pet while attending our festival.
  • Can a 3-day General Admission wristband be split?

    3-day GA passes can only be redeemed by 1 person. You will turn your printed ticket in at the gates and receive a wristband for the entire Country Jam festival. Lost or broken wristbands will not be replaced. Note: You can purchase a 1-day ticket for individuals who want to attend only one or two days of Jam.
  • Can I bring a chair?

    You may bring a lawn chair without the bag for general admission seating. There will be designated areas for General Admission attendees with chairs. Country Jam is not responsible for chairs or other items that are lost or stolen during the festival. If you leave your property unattended it may get moved by others. Leaving property behind does not reserve a location on the festival grounds. Chairs can not be brought into the Party Pit. Chairs are provided in the VIP & Reserve seating areas.

    Chairs are also available for rent in the merchandise tent.
  • Can I purchase tickets at the festival?

    Yes, all tickets will be available for purchase at the gates using cash or credit card. VIP and Reserved seating is limited to availability of seats. You may also upgrade a ticket to VIP or Reserved seating at any time, and will be charged the difference between the ticket price and the new ticket price. Add-on items like Party Pit Passes, Country Club Membership, Overflow Vehicle passes and Camp Access passes are available at the gates as well.
  • Can I take pictures?

    Yes, you may take pictures with your phone's camera, but no selfie sticks and no professional photography equipment are allowed. You will need to follow the Security Staff’s instructions on where to stand. You are not allowed into restricted areas to take pictures. No video recording is allowed.
  • Can I upgrade my ticket?

    Yes, if seats are available. You may also upgrade your 1-day ticket to a 3-day pass. Upgrade prices are based on the price of the ticket you wish to purchase minus the value of your current ticket. Upgrades can be done at the gate or by calling our office in advance at 715-839-7500.
  • How do I get children’s tickets?

    Children age 4 and under can enter the festival for free when accompanied by an adult for General Admission. ALL persons, including children of any age that would like to enter Reserved or VIP Seating MUST purchase a ticket for that area. Older children qualify for the 3-day student ticket which can be purchased online, over the phone, or at the gate.
  • How do I get the lowest priced tickets?

    We suggest purchasing tickets, passes, and add-ons early in the year, because prices increase as the festival gets closer. Gate pricing typically starts a week or two prior to the event. Prices may increase at any time. Pay attention to social media as well for contests, promotional events, and giveaways.
  • How much is daily parking?

    It is $15 per day to park your vehicle in general parking. Parking can be purchased at the event only. Offsite parking is available with shuttle service to the festival gates.
  • Is smoking allowed?

    Although smoking is allowed, please be considerate of the people around you. Security may ask you to refrain from smoking if it bothers those around you. You MUST follow the Security Staff’s instructions– which may include not smoking in your seat.
  • My wristband was damaged, what do I do?

    If your wristband is lost, damaged, or pulled too tight you will need to visit customer service at the Main Gate or VIP Gate. If your wristband has become too tight, allow staff at the gate to cut it off, DO NOT remove it yourself.
  • What can I bring into the festival with me?

    Jam has a CLEAR BAG policy. Please review the size limits for non-clear bags here. Jam is an outdoor music festival. The event is rain or shine, so you may want to bring a jacket or sunscreen. NO UMBRELLAS of any size are allowed. NO food or beverage CARRY-INS are allowed. You can bring in an empty plastic container to be filled with water inside the gates. You may also bring a compact/"point-and-shoot" camera (no detachable lenses); however, NO VIDEO recording is allowed. NO PETS are allowed. All carry-ins will be subject to search by Jam Security at any time.
  • What is the easiest way to get to the festival?

    There are several local shuttles from different Eau Claire locations. You can purchase a 1-day or 3-day shuttle pass that will allow you to park and be dropped off at the festival entrance without having to hassle with parking at the festival or walking from the lot to the gates. There is daily parking available at the festival if you would like.
  • What time do the gates open?

    The gates will open at 1:00 pm each day.
  • When will the line-up be updated?

    The lineup is updated as soon as we sign an artist to perform and are approved to release the information. We are typically able to announce many of the artists each fall. Times and artists are subject to change.
  • Where can I purchase Jam tickets?

    You can order tickets online 24/7, or stop by the Country Jam office during business hours at 1711 S Hastings Way, Eau Claire, WI 54701. You can also order tickets over the phone by calling 715-839-7500.

Hotels & Motels

  • How do I get to the festival from my hotel?

    Hotel shuttles are available to bring you directly to the festival grounds. They run on schedules daily schedules. More information can be found on the Information page under Shuttles.
  • I’d rather not camp. Do I have any other options?

    There are plenty of hotels in the Eau Claire area. See our hotel list for Country Jam's recommended hotels. Other hotels are available. Book early as most hotels sell out during the festival.

Ticket FAQs

  • Can I purchase tickets at the festival?

    Yes, all tickets will be available for purchase at the gates using cash or credit card. VIP and Reserved seating is limited to availability of seats. You may also upgrade a ticket to VIP or Reserved seating at any time, and will be charged the difference between the ticket price and the new ticket price. Add-on items like Party Pit Passes, Country Club Membership, Overflow Vehicle passes and Camp Access passes are available at the gates as well.
  • Can my VIP or Reserved seat be by different people on different days?

    If you select to ‘split’ your ticket when you order it, separate wristbands for each day of the event will be sent to you. If you are unable to go one of the days, you can give your wristband to someone else to go in your place, and they can register the wristband in their name. Please make note, a $25 charge will be incurred when selecting to split your VIP or Reserved seat ticket.
  • Do I need a special pass to park in the VIP parking area?

    No, all you need to do is show the parking attendant your VIP ticket. Note, there is NOT ADA parking the VIP parking lot. Please park in the General Admission lot and identify yourself to the parking attendant.
  • Do you have to be a college student to receive the student discount?

    Nope! Students of ANY age at ANY school are eligible for the student discount. Anyone using a student ticket will be asked to show proof of student status at the gate, so please make sure you bring your student ID with you to the festival, or you will be charged to upgrade to a full-priced ticket.
  • How do I get great Jam seats for next year?

    You can purchase your VIP or Reserved seats for the next festival at Advanced Sales which is located in the Merchandise Tent. The earlier you purchase/renew your seats, the better your chances of upgrading to new seats if you desire. The renewal period is during the festival and on week following. Seats that are not renewed will be released for sale to others.
  • What if I experience other problems?

    If you have other questions or concerns, please contact us at 715-839-7500 for assistance.
  • What if my school doesn’t give out student IDs?

    No worries. We will accept various documents as proof of your student status. If you don’t have a student ID, please bring a copy of a report card, transcript, or class schedule for us to verify that you are, in fact, a student.
  • What is included with my Reserved seat ticket?

    Your Reserved seat ticket includes your assigned seat in front of General Admission. Country Jam provides you the chair.
  • What is included with my VIP ticket?

    Outside of the BEST seats that we have, your VIP ticket includes VIP parking, all food and beverage in the VIP hospitality area. Oh, and flush toilets– VERY important!
  • What kind of food do they have in VIP?

    They have a variety of food available and a nightly buffet is also served.
  • When will my ticket be sent out?

    Your print-at-home tickets will be emailed to you beginning in late May/early June. Simply bring the paper ticket with you to the gate. We will scan it and then give you your wristband.

Vendor FAQs

  • Where can I find information about vendors?

    Please visit our vendor page for the most up-to-date information regarding all food and hardgood vendor inquiries including the application process.